GoToWebinar Audio Troubleshooting

Can’t hear the presenter?

  • Test your audio setup
    • Clicking "Settings" in the Audio pane of your Control Panel.
    • Check to see if you're using an appropriate audio device.
    • Click Play Sound to check that you can hear sound from your speakers. 
  • Close the session & rejoin.
  • Change your speaker hardware settings:
      1. Click on your Windows button.
      2. Type "Sound".
      3. Select "Sound" from the menu.
      4. Select your default device.
      5. Click "Properties".
      6. Click on the Advanced tab.
      7. Click on the dropdown and select "16 bit, 44100 Hz (CD Quality)".
      8. Click "OK".

Hear static, clicking sounds, or buzzing?

  • Move electronic devices away from your mic and speakers that can cause interference, such as:
    • Cell phones
    • Tablets
    • WiFi antennae
    • Routers
    • Signal boosters
    • Microwaves
  • Unplug your speaker jack and plug it back in to ensure it is plugged in all the way.
  • Check your volume.  Your speakers will function best below 75%.
  • Update your audio drivers.
  • Change your audio settings
    1. Click on your Windows button.
    2. Type "Sound".
    3. Select "Sound" from the menu.
    4. Select your default device.
    5. Click "Properties".
    6. Click on the Enhancements tab.
    7. Check the box for "Disable All Enhancements".
    8. Click "OK".

 

  • Low bandwidth, intermittent or unstable internet connection, lack of memory (RAM), or high CPU usage often causes the audio quality to drop, become delayed or sound robotic. 
  • Try closing all applications you aren't using to free up some bandwidth. 
  • If you're using a dial-up Internet connection with VoIP, it may cause poor performance. For optimum performance when using VoIP, we recommend using a broadband Internet connection. 
  • If the problem persists, switch to Telephone mode. Select Use Telephone in the Audio pane and dial in to the audio conference.

I can hear the presenter, but I cannot see the webinar. 

If you are able to hear the webinar, but are unable to view it the webinar viewing window is probably minimized or behind another window. Check for the Go To Webinar (a daisy) icon in your Windows taskbar or MAC dock and click on it to maximize or bring it back to the front.

Need more information?

For more audio troubleshooting information, please view GoToWebinar’s Audio Troubleshooting. 

For troubleshooting information on joining a webinar, please view I can't join my session

For more help information, please view GoToWebinar’s Support Site. 

For additional help, contact GoToWebinar.

 


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