UCS common errors

  • Login Error:  Please check your ID and Password.
  • Resolution:  Ensure your email address is correct and without typos.  
    • Retype your password. 
    • If that does not resolve the issues, please click the “Forgot Password?” link on the login window.


  • Login Error:  Forex data feed is not available for current user.
  • Resolution:  Your subscription has expired.  Please reach out to your coach to renew your subscription.

  • Error:  Logging into Ultimate Charting failed due to a timeout error.
  • Resolution:  This is caused then UCS in unable to “phone home”.  This is normally due to a network or firewall issue.


  • Error when resetting password:  Password was not restored.  Reason: Can’t sent email.
  • Resolution: Incorrect username for the password reset email.
    • Please verify the email address used is the email address associated with your account or used for your purchase and ensure there are no typos. Correct if necessary.


  • Error:  Your session has been terminated due to multiple sessions using your credentials.
  • Resolution: This error is caused by multiple logins, a temporary loss of internet connection, or a termination of your session.
    • Please reboot your PC and try to log in again. Check other computers to ensure your two sessions are not exceeded.

Did this help answer your question?

thumbs up
thumbs down

Thanks for the feedback! 🙏🏽